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Search The Support Technical Note Archive		(Use the sub-sections below to narrow your search)	Find:
Entire Site	FirstClass Server	FirstClass Internet Services	FirstClass Client	FirstClass Designer	FirstClass Voice Services

Important Links:
What to expect when upgrading to 9.0	Prepare your FirstClass system for upgrade from 8.3 to 9.0
What to expect when upgrading to 8.3	Prepare your FirstClass system for upgrade from 8.x to 8.3
Things to expect when upgrading to 8.0 (Windows)	Prepare your FirstClass system for upgrade from 7.1 to 8.0 on Windows
Things to expect when upgrading to 8.0 (Mac OSX)	Prepare your FirstClass system for upgrade from 7.1 to 8.0 on Mac OS X
Tuning Recommendations(Mac Classic)	Recommended reliability and performance tips for Mac OS running FirstClass
Tuning Recommendations(Mac OS X)	Recommended reliability and performance tips for Mac OS X running FirstClass

Tuning Recommendations(Windows)	Recommended reliability and performance tips for PCs running FirstClass
Administrator Best Practices	Best Practice tips and tricks for the FirstClass Administrator
Fighting Spam with FirstClass	Complete Guide to Spam reduction including RBL's, Filtering and more
FirstClass Newsletters	Publications from our Information Development team
FirstClass System Requirements	Minimum hardware requirements for your server and for the FirstClass client
Currently Supported Versions	FirstClass versions supported by Open Text
FirstClass Online Autoregistration	How to obtain an account on FirstClass Online via autoregistration
Tuning Tips for Internet Services	Recommended reliability and performance tips for Internet Services (under construction)
Worm Prevention	How to protect your server from email worms

Support Announcements:
*FirstClass 9.022 Client released*
The latest version of the FirstClass Client is available for download on the web by clicking here.

Daylight Savings Time (DST) changes for Canada and the United States on November 4th
For details on how this relates to your FirstClass software, please click here.

FirstClass releases FirstClass Server, and Internet Services Version 9 for Windows 2000/2003, Mac OS X, and Linux
To read more about this release, please click here.

FirstClass 8.3 SP1 Server and Internet Services released for Windows 2000/2003, Mac OS X, and Linux
If you are using Voice Services, ensure that you using version 8 of Voice Services before upgrading. You can find 8.3 on FirstClass Online in the Conferences/Downloads/FirstClass 8 Product Updates section. Ensure that you review the 8.3 Upgrade Instructions located there. You can upgrade to version 8.3 SP1 from 8.0 SP5(build242) through 8.3.
Ensure that you have your FirstClass 8.3 upgrade license before upgrading from a pre 8.3 version. You should find the upgrade license in your FirstClass Online account mailbox or can find a request form for it by clicking here. If you are the administrator for your site and do not have a FirstClass Online account, click here.
Release notes can be found here. New 8.315 clients for both Windows and Mac OSX can also be found in Conferences/Downloads/FirstClass 8 Clients area on FirstClass Online.
In addition to this release, new versions of FirstClass Personal, PalmSync, SyncML, and the ClientUpdater are available in the Downloads section of FirstClass Online.

Notice regarding the end of life for Mac Classic client support
Click here for more details.

Support Eligibility:
Individual FirstClass users must contact their FirstClass Administrator regarding any FirstClass related issues or questions.

Only those customers with a valid and up to date Maintenance and Support contract are eligible for support. If you do not have a Maintenance and Support contract, please contact our Sales department at 1-888-588-3444 or

Open Text Messaging Division is committed to providing customers with high-quality technical support. We offer a wide range of resources and premium support services.

Support is provided to FirstClass System Administrators for 1 year (or 3 years if optioned with the initial purchase) following the purchase of FirstClass. Renewals for Support can be purchased from Sales at 1-888-588-3444 or

Please have the following information ready when contacting FirstClass support:

• Server serial number
• FirstClass Server and Internet Services Version
• A brief description of the problem (including the exact text or screen shots of any error messages received and the steps to recreate the problem)

To provide feedback or report issues specific to the website, please email . For any other issues, including how to reach support, see below.

Contact	Benefits	Hours	How to Contact us
Via the web	Technical note search engine Electronic downloads and upgrades	24 Hours a day, 7 Days a week (email response weekdays only)	North America: International:(Europe/Middle-East/Africa/SouthAmerica/Australia/Asia ) Scandinavia:(Denmark, Sweden, Norway) Baltic:(Estonia, Latvia, Lithuania)
Via FirstClass Online (FCOL)	Electronic downloads and upgrades Customer workspaces and group conferences Enhancement Suggestions customer workspace	24 Hours a day, 7 Days a week	Register for a FCOL account by using the Registration form included on the desktop of your FirstClass server. If you have deleted it, click here for an exported version you can place onto your server.
Via the telephone	Unlimited support for all registered FirstClass Administrators providing one-on-one technical support *If you do not have a current Maintenance and Support contract, please contact our Sales team at 1-888-588-3444 or	Monday to Friday North America - 7:00 AM to 9:00 PM ET Outside North America - 9:00 AM to 5:00 PM GMT Sweden - 9:00 AM to 5:00 PM GMT+1	Consult the Customer Support documentation included with your software for the appropriate phone number for you to contact.

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