The pursuit of quality, productivity and cost reduction in the business world is incessant. When these goals are achieved, the company gains a considerable competitive advantage, multiplying its chances of success. To ensure increasingly efficient operations, technology has become a great ally, making it possible to automate processes.
Unlike traditional automation, however, Robotic Process Automation has been gaining increasing strength in business with automated processes.
Robotic Process Automation, or simply RPA, refers to an artificial intelligence, usually in the form of software, coupled with a machine that is able to perform tasks automatically. These tasks must be repeatable, scalable, and in great volume to be profitable to use RPA.
RPA brings highly significant results when applied in repetitive, frequent, rules-based processes. That is, tasks that are usually intended for outsourcing.
The difference between this technology and conventional IT automation is the ability to adapt to the needs of your business.
Robots can be programmed, using artificial intelligence, to follow the interface as a human being. In this way, they can act as automated assistants and thus your company gains a virtual workforce that will act together with the collaborators by constantly reporting the progress of the processes and correcting failures during the course, which leaves your team free to act more strategy.
This autonomy extends process productivity, compared to traditional IT automation: while the second alerts the controller of any need for adjustments, Process Robots can find and fix the fault automatically.
How choose the right RPA product?
Now that you already know a little about RPA, it is important to know how to choose the right product that meets the needs of the business. The ability to adapt to different business needs is a differential.For example, if you require a smooth running back office automation process, then RPA can work to reduce operational costs, improving speed and accuracy.
Another important point to note in choosing a RPA product is the ability to make process autonomy safer, since the absence of human interventions will reduce the risks of failures and accidents caused by misinterpretation or incorrect insertion of data, so it is very important to take into account the security that the product transmits to the market.
A good RPA product should simplify routines and maximize productivity, so it is important a high processing power and assertiveness.
The end-user should be able to operate it, even without deep technological knowledge, and have the time to perform strategic and creative functions within routine processes.
Below are some relevant features in choosing a good RPA product:
- They are based on rules with structured digital inputs;
- Have repetitive transactional processing;
- Require adherence to process / quality;
- Involve multiple system interactions;
- They are scalable;
- They are stable;
- They are prone to high error rate;
- Have a high number of full-time employees performing complex and mission-critical repetitive processing.