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Contact Support
Please have the following information ready before contacting FirstClass support:
• Server serial number
• FirstClass Server and Internet Services Version
• A brief description of the problem (including the exact text or screen shots of any error messages
received and the steps to re-create the problem).
Below are the various methods of accessing support, including the hours of operation, resources available, and contact details.
Via the Web
Hours of Operation
24 Hours a day, 7 Days a week
(email response weekdays only)
Resources Available
Technical note search engine, electronic downloads
and upgrades.
Contact Details
North America: support
International:(Europe/Middle-East/Africa/South America/
Australia/Asia ) support
Scandinavia:(Denmark, Sweden, Norway) support
Baltic:(Estonia, Latvia, Lithuania) support
Via FCOL
Hours of Operation
24 Hours a day, 7 Days a week
Resources Available
Electronic downloads and upgrades, customer workspaces
and group conferences, enhancement suggestions, and
more.
Register for a FCOL account by using the Registration form
included on the desktop of your FirstClass server. For more
information on FCOL, click here.
Via Telephone
Hours of Operation
Monday to Friday
North America - 7:00 AM to 9:00 PM ET
Outside North America - 9:00 AM to 5:00 PM GMT
Sweden - 9:00 AM to 5:00 PM GMT+1
Resources Available
Unlimited support for all registered FirstClass Administrators
providing one-on-one technical support. *If you do not have a
current Maintenance and Support contract, please contact
our Sales team at 1-888-808-0388 or email Sales.
Contact Details
Consult the Customer Support documentation included with
your software for the appropriate phone number for you
to contact.
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